Do you ship worldwide?

Yes! However, shipping may take longer to certain countries.

  

How much does shipping cost?

Shipping is totally free!

 

How long does shipping take?

We ship orders out within 24 hours of your order. Usually most orders will arrive within 2 weeks. Depending on location, some orders will take up to 3-4 weeks to arrive. 

We have a 1-3 day processing time to allow funds to settle and let customers change and update there orders. 

*Due to going viral on Instagram and Twitter, our team is working to process the orders in 4-5 days. We thank you in advance for your patience*

 

How can I track my order?

Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order.

 

How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we are unable to make any changes.

 

Can I return or exchange an item?

Because The Queen's Roses  are made to order, we cannot allow returns or exchanges and all sales are final unless the product arrives damaged. However, if you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue.

 

How do I know my payment is safe?

All payments are processed using industry standard, bank-grade AES-256 bit encryption.

 

Where can I contact support?

You can fill out our contact form.